TERMS & CONDITIONS – URBAN FRESH
1. Products & Pricing
- All seafood is subject to daily catch availability. Prices may vary 10% based on boat auction rates
- Images are representative. Actual fish size/weight may vary ±10%
- 12-Hour Fresh Promise: Delivery timeline starts from dispatch, not order time. Delay due to weather/traffic not covered
2. Orders & Cancellation
- COD orders can be cancelled before dispatch. Prepaid orders: 80% refund if cancelled before dispatch
- We reserve right to cancel orders due to no stock, quality issues, or undeliverable area
- Minimum Order Value: ₹399 for free delivery in operational cities
3. Shipping & Returns
- Delivery: 12-24 hours in Hyderabad, Vizag, Vijayawada. 24-48 hours other AP/TS cities
- No Returns: Due to perishable nature of seafood, returns not accepted per FSSAI guidelines
- Quality Issue: If product is spoiled on delivery, share unboxing video within 2 hours to support@urbanfresh.co for 100% refund/replacement
- Customer unavailability after 3 delivery attempts = order cancelled, 50% refund
4. Fishermen Partner Policy
- Urban Fresh is an aggregator. Fishermen are independent partners, not employees
- We ensure fair price based on daily Vodalarevu auction + 15% premium minimum
- Payment to fishermen: T+1 day via UPI/Bank transfer
5. Limitation of Liability
Urban Fresh is not liable for allergic reactions. Customers must check for seafood allergies before consumption. Our liability is limited to order value.
6. Governing Law
All disputes subject to Amalapuram, Andhra Pradesh jurisdiction only.
Contact Us: support@urbanfresh.co | +91-7981848884 | 9 AM – 9 PM